Return & Refund Policy
We take immense pride in the craftsmanship of our tableware collections. If your order falls short of expectations or arrives damaged, our dedicated team ensures swift returns and stress-free replacements.
30-Day Return Window
Request a return within 30 calendar days of receiving your tableware order for a full refund.
Safe Arrival Guarantee
Ceramics arrived chipped or damaged during transit? We replace or refund immediately with no return fee.
Fast Reimbursement
Approved returns are credited to your original payment method within 3 to 5 business days.
Eligibility & Product Conditions
To be eligible for a standard return, all dinnerware, porcelain, glasses, and cutlery must meet the following criteria:
- Items must be unused, unwashed, and in their pristine original condition.
- All original retail packaging, protective sleeves, inserts, and manufacturer labels must be intact.
- Sets or collections (such as dinner sets or cutlery bundles) must be returned in complete quantities.
- Items damaged due to improper cleaning, dishwasher misuse, or drops after delivery are not eligible for return.
How to Initiate a Return
Email hello@selectsdishes.com with your order confirmation number and reason for return.
Use original cushioning to avoid dish breakage during return shipping.
Attach the provided return label and hand the package to the selected carrier.
Damaged, Chipped, or Defective Items
We pack every delicate dish with shock-absorbent eco-padding. However, if transit damage occurs:
- Notify our customer service team within 48 hours of package delivery.
- Provide clear photographs showing the broken item and exterior parcel condition.
- We will immediately arrange a complimentary replacement or execute a 100% refund without requiring you to return broken ceramic shards.
Refund Times & Payment Reversal
Once the return package arrives at our warehouse and passes quality inspection:
- Your refund will be processed back to the original payment source (credit card, debit card, or digital wallet).
- Processing banks generally reflect the credit on your statement within 3 to 5 banking days.
- You will receive an automated email receipt confirming the refund transaction amount.
Need Assistance with a Return?
Our customer support specialists are ready to help with claims, shipping labels, and exchange inquiries.